Refund policy
Return, Exchange & Refund Policy
We take great care in creating and packing each of our handmade hair accessories. As many of our products are handmade and may be customized according to customer preferences, please read the following policy carefully before placing your order.
Returns
We accept return requests for eligible non-customized products within 7 days of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition in which it was received.
- The item must be returned with its original packaging, tags, cards, and accessories, if applicable.
- The item must not show signs of wear, damage, alteration, washing, or misuse.
- Proof of purchase or order confirmation must be provided.
To request a return, please contact us at annepallipuram1996@gmail.com within 7 days of receiving your order.
Please include:
- Your name
- Order number
- Product details
- Reason for the return
- Clear photographs of the product, where relevant
Please do not send any product back without first contacting us and receiving return approval. Items returned without prior authorization may not be accepted.
Approved returns must be sent to the return address provided by us during the return approval process.
Customized & Personalized Products
Because customized and personalized products are handmade specifically according to the customer’s selected preferences, they are not eligible for return or exchange due to change of mind, personal preference, or incorrect customization details provided by the customer.
This includes, but is not limited to:
- Personalized name accessories
- Initial-based designs
- Custom color combinations
- Custom themes
- Special size requests
- Made-to-order designs
- Products created according to specific customer instructions
However, if a customized or personalized product arrives:
- Damaged
- Defective
- Incorrect due to an error on our part
- Significantly different from the customization details confirmed by us
please contact us immediately. We will review the issue and, where appropriate, offer a replacement, correction, or refund.
Handmade Product Variations
Our products are handmade individually, and minor variations are a natural characteristic of handmade craftsmanship.
Small differences may occur in:
- Bow shape or folds
- Stitching
- Fabric pattern placement
- Print positioning
- Embroidery positioning
- Size within reasonable handmade tolerances
- Color appearance due to lighting, photography, or screen settings
Such minor variations are not considered defects and generally do not qualify for return, replacement, or refund.
We make every reasonable effort to ensure that product photographs accurately represent the actual product.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it is delivered.
If your item is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at annepallipuram1996@gmail.com.
Please provide:
- Your order number
- A clear description of the issue
- Clear photographs of the product
- Photographs of the packaging, where relevant
We will review the issue and, if approved, arrange an appropriate resolution, which may include:
- Replacement
- Correction
- Exchange
- Refund
depending on the circumstances.
Non-Returnable Items
The following items are generally not eligible for return or exchange:
- Customized products
- Personalized products
- Made-to-order products created to customer specifications
- Items that have been worn or used
- Items damaged after delivery due to misuse or improper handling
- Items returned without original packaging, where applicable
- Items altered or repaired by the customer or another person
- Items purchased during clearance or final-sale promotions, where clearly marked as non-returnable
If you are unsure whether your item is eligible, please contact us before requesting a return.
Exchanges
For eligible non-customized products, exchange requests must be made within 7 days of delivery.
Exchanges are subject to:
- Product condition
- Product availability
- Approval of the exchange request
Customized and personalized products are not eligible for exchange unless there is a verified defect, damage, or error on our part.
Return Shipping
For returns due to:
- Change of mind
- Customer preference
- Incorrect product selection by the customer
the customer will generally be responsible for return shipping costs.
If the return is due to:
- A defective item
- A damaged item
- A wrong item sent by us
- An error in customization caused by us
we will provide appropriate return or replacement instructions after reviewing the issue.
Original shipping charges are generally non-refundable unless the return results from an error on our part.
Refunds
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
If approved, the refund will be processed to the original payment method within 7–10 business days.
Please note that banks, payment providers, and card issuers may require additional time to process and reflect the refund in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Order Cancellations
Because many of our products are handmade or made to order, cancellation requests should be made as soon as possible after placing the order.
If production or customization has already started, cancellation may not be possible.
Customized or personalized orders cannot generally be cancelled once work has begun.
Contact Us
For any questions regarding returns, exchanges, damaged items, or refunds, contact us at:
Email: annepallipuram1996@gmail.com